Murrant’s Rant: Patient Patients

Last week I spent over four hours in the Cape Breton Regional Hospital ER with my son – and finally left without ever having seen a doctor. But we weren’t alone.

There were eight patients waiting to see a doctor when I arrived at 7:30pm that evening. During my 4.5 hour wait, only two patients were actually called from the waiting room to see a doctor – SIX got up and left.

It’s not an official study, just a 4.5 hour observation, but if this is a typical, quiet Thursday evening at the Cape Breton Regional Hospital ER, we have a serious problem.  75% of the patients seeking medical care that night, left the ER without seeing a doctor.  That cannot be allowed to continue.

Are 75% of the people in need of medical care really going without in CBRM?

Don’t let anyone try to tell you that this has anything to do with an over-burdened healthcare system.  This is a management problem (or lack thereof).

Case in point – a well-managed healthcare facility would not have a filthy (frankly, disgusting) ER waiting area.  Between 7:30pm and midnight there were no environmental services staff to be seen.  There were soiled tissues and paper towels strewn around the bathroom.  The floor throughout the entire waiting area was spotted with clumps of mud (or maybe it wasn’t mud?) and debris.  A hospital waiting area is ground zero for infection control, but it’s not even on the hospital’s radar.

And although the security office is within earshot, only once in 4.5 hours did a security person bother to get up and do a walk-through of the waiting area.

Lastly – when you rush out the door of your home with a sick child, you don’t have time to stop and check if you have the correct change for the hospital parking lot.  Why not use a machine that provides a code – like at the car wash.